NJ Transit releases Rapid Action Plan, launches new app

Building on her commitment to delivering a safer, more reliable, and more modern transit experience, Governor Mikie Sherrill announced the release of NJ TRANSIT’s Rapid Action Plan, a comprehensive roadmap outlining immediate investments in cleanliness, accessibility, public safety, and the digital experience. The plan includes investments in cleaner vehicles and upgraded stations, NJT LiveView™ to provide real-time GPS tracking of train and light rail service, enhanced safety initiatives through a new Real Time Crime Center, and the debut of a redesigned NJ TRANSIT mobile app.

In accordance with the Governor’s Executive Order No. 16 issued on March 24, 2026, New Jersey Department of Transportation (NJDOT) Commissioner Priya Jain, in her capacity as Chair of the NJ Transit Board of Directors, developed the plan with NJ Transit within 45 days.

The Rapid Action Plan prioritizes near-term actions to enhance the day-to-day customer experience, while also laying the foundation for broader improvements that strengthen reliability, transparency, and service across the system. No additional money will be appropriated from the state during the 2027 Budget cycle to fund these improvements. NJ Transit will fund the cost of this plan using its existing budget. 

The Rapid Action Plan is structured around four focus areas:

• Digital experience, including the mobile app, website, and reliability of real-time service information.
• Cleanliness of stations, stops, and vehicles.
• Accessibility at NJ TRANSIT-owned facilities, including elevators, escalators, stairs, signage, and boarding areas.
• Public safety, including lighting, security cameras, and law enforcement presence at stations and stops.

The Rapid Action Plan establishes a clear, actionable roadmap to improve customer experience across NJ Transit’s network. NJ Transit has begun implementation of the initiatives outlined in the plan, prioritizing actions that can quickly improve the day-to-day travel experience for customers. Consistent with Executive Order No. 16, NJ Transit will advance implementation of priority actions within 45 days of the Plan’s submission.

The city also plans to upgrade NJ Transit’s other digital assets, including a travel-focused website and customer-facing digital displays and screens. The NJT LiveView, GPS-powered software, will track trains in real time and provide service alerts across station displays and mobile apps. Previously, only third-party apps provided bird’s eye tracking information.

The buses and light rail will also receive technology upgrades like expanded Wi-Fi, cleaner vehicles and upgraded stations. The plan includes establishing a Real Time Crime Center and upgrading facilities’ camera systems, to improve visibility and public safety response.

At the same time, NJ Transit continues to advance major capital investments including completion of the Portal North Bridge and the delivery of 374 new Multilevel III railcars and 1,400 new buses. These investments represent a comprehensive effort to improve both system reliability and the day-to-day experience of customers.

Source: NJ Transit