Clipper Fare Payment System to roll out next-generation model in August 2024

Clipper Fare Payment System to roll out next-generation model in August 2024 Image credit: San Francisco Metropolitan Transportation Commission

The San Francisco Metropolitan Transportation Commission (MTC) has announced plans to roll out the next-generation Clipper fare payment system in August 2024, if benchmarks are achieved. The new Clipper will accept major credit and debit cards from riders — known as open payments. 

Testing of the new system is underway. Between now and summer 2024, Next Generation Clipper will be assessed to see that:

  • Value and passes load properly in near-real time on cards and phones.
  • Open payments functionality is working properly
  • Funds flow from customer accounts and that operators are properly credited for trips take on their services.
  • Data is accurately reported in the Clipper back office.
  • Customer facing features, including the website, mobile app and customer service center touchpoints are working properly. 

According to MTC, there are 4 million active Clipper accounts and 10 million users every month, with 95 percent of travelers reporting satisfaction with the system and another 97 percent saying they would recommend its use to those they know.

Clipper serves as the fare payment system for riders on 24 Bay Area transit services. Next Generation Clipper is being delivered in coordination with the region's transit operators, which have been participating and providing input on the system's design, installation and testing.

The new system will serve as the backbone to provide many of the regional fare integration and accessibility features from the Bay Area Transit Transformation Action Plan. The new Clipper will make it easier to offer incentives and promotions offered through employers, universities and other organizations.

Customers have already been using features from the next generation design such as use of Clipper in mobile phone wallets. Over a quarter of Clipper transit trips are now taken using a mobile card. The MTC notes on some busy weekends, nearly half of all new cards customers acquire are on mobile versus plastic cards.

Source: San Francisco Metropolitan Transportation Commission